Custom Peter Millar FAQ
Have Questions?
Contact Our Team of Dedicated Account Specialists.
Phone: 888-404-6355 | Email: petermillar@corporategear.com
Custom Peter Millar: Most Frequently Asked Questions
Can I track available inventory online?
Yes! Available Inventory is listed and linked above the Available Sizes section on the item detail pages for most brands. In some cases, brand requirements do not allow inventory to be listed online.
Email petermillar@corporategear.com if you can't find inventory availability for your business merchandise.
Can I get my order in-hand by my deadline?
Yes! Select styles are eligible for Quick Ship service, send us an email to request a quote for expedited shipping.
Please note, during peak season rush orders and expedited shipping may not be available.
How fast can I get my order?
No matter the order size, or type, you can typically expect your order to ship withinin 2 to 3 weeks on average from proof approval.
Proofs are typically sent 3 to 5 business days after your order is placed.
Can I track my order?
Yes! A member of our team will follow up directly with you for every order. They will be with you every step of the way, from logo customization, to shipping and tracking information.
Can I customize my logo later?
No problem! You can customize your logo later with a dedicated account specialist.
Pro tip: Select "Customize Logo Later with a Dedicated Account Specialist", then click "Add To Cart" and complete the shipping and billing details.
We recommend that you reply and send your logo within 24 hours of placing your order, so we can get your proof and decorated products to you faster!
We’ll confirm your decorating process with youu and send a proof 3 to 5 business days later, and begin decorating upon your proof approval.
Turnaround Times
When will my custom Peter Millar order be ready?
2 to 3 weeks on average after proof approval, and proof approvals take 3 to 5 days from when you place your order and confirm your decoration details with a dedicated account specialist.
Can I get my custom Peter Millar merchandise faster?
Yes! We provide a few options, including an expedited fee and faster shipping. Just contact us by email and we'll work with you to provide shipping options.
Help! Can I get custom Peter Millar merchandise ASAP?
Yes! We know you might be on a short deadline, email us to receive a quote from our Peter Millar Quick Ship Collection.
What is the peak season for ordering custom Peter Millar merchandise?
The peak season is September through December.
When can I get my order during peak season?
Orders take 5 weeks at a minimum during peak season. We’re committed to providing a great experience during this season and recommend that you place large and complex orders well before your due date!
Shipping Times
How will my branded promotional items be shipped?
By ground. Once your order is shipped, we will email you a tracking number - add us to your contact list so none of our emails go to your spam folder!
Can I ship my custom Peter Millar order to multiple locations?
We’re working on it! We ship in bulk to one location, but we may be able to accomodate your request. Please email us to learn more.
Can I get expedited shipping for my custom order?
Yes! Our flat ground shipping rates apply to all branded and decorated orders within the continental United States (exceptions may apply).
For expedited shipping rates You can call us at (888) 293-5648, or email petermillar@corporategear.com to speak with a member of our team. Our business hours are 9am-5pm EST, Monday through Friday.
Can I ship my custom order internationally?
Yes! We can ship your custom order internationally.
Process: place your online, then contact us directly after you place your online order for an international shipping quote: email petermillar@corporategear.com.
Please note standard and peak season turnaround times don't apply for international orders.
When can I get my order during peak season?
Orders take 5 weeks at a minimum during peak season. We’re committed to providing a great experience during this season and recommend that you place large and complex orders well before your due date!
Order Process
Do You Have A Step-By-Step Order Process I Can Track?
Yes! Follow our handy Order Process Tracker for custom Peter Millar.
1. Shop & Select Items Online: filter by price, brand, size, color and select quantity.
2. Upload Your Custom Logo: or email your logo to us at petermillar@corporategear.com post-purchase.
3. Start Online Check-out: check-out quickly as a guest or create an account to order with exclusive pricing.
4. Confirm Your Payment Info: your card will be charged within 7 days of placing your order.
5. Order Confirmation: you receive your email order confirmation in 1 –2 business days, if not sooner.
6. Review Proof Approval: you receive your proof within 3-5 business days of placing your order (on average).
7. Order Moves to Decoration: the average time to decorate your order is 3-5 weeks.
8. We Ship Your Order: you receive shipping confirmation and your tracking number.
9. Your Order is Received: shipping takes 2 to 7 days from our warehouse to your location.
10. Verify Your Order: contact us within 10 days of receiving your order if there’s a discrepancy!
Can I filter my search by pricing to stay within budget?
Yes! Easily filter your search by price, brand, product, color, size, and gender filters! All filters are located on the left side of your screen, and your pricing estimate also includes shipping, too.
Is my custom proof free?
Yes, always.
What format can I send for my proof?
Ai, EPS, PDF, JPG, GIF, PNG, or BMP files are preferred.
Will I receive a proof of my custom Peter Millar before my order is Decorated?
Yes, always. We never start production until you’ve approved your proof!
Will I be contacted after I place my customized order?
Yes! No matter the type of order, you will receive a confirmation email of your order details. We’ll send a proof 3 to 5 business days later, and begin decorating upon your proof approval.
Pro tip: If you selected "Customize Logo Later with a Dedicated Account Specialist", we recommend that you send your logo within 24 hours of placing your order, so we can get your proof and decorated products to you faster!
Can I get a physical sample of my corporate swag ideas before ordering?
Yes! Key Account Members have access to pre-production samples. Contact us to learn more about becoming a Key Account Member.
Can I request changes to my proof after placing my corporate logo items order?
Yes! Any changes can be made before production, including order sizes, colors, placement, and cancellation.
Define companion piece, please?
A companion piece is any custom apparel piece that’s available in both men’s and women’s options, so you can choose from either to meet the minimum order quantity (MOQ).
How do I know if there is a companion style for my product?
For your convenience, companion products are listed and linked above the product description on the product detail pages for all companion styles.
Decoration Options
How do I make sure the logo is how I want it?
Easily - in three steps! At check-out, upload your logo and choose where you want it on the item, including any fonts, colors and sizing info you want. Our team will then confirm your options by email, and send a proof within 3 to 5 business days for your approval.
Can I add my logo and a name?
Yes! We offer the option to not only add your logo to clothing but also add other personalizations, like a name or department, that truly make your custom Peter Millar memorable.
I want to customize, or personalize? Unsure of the difference...
These sound similar but they’re different. You can customize and personalize Peter Millar apparel and accessories. Item customization is adding your logo, whereas item personalization includes your logo with additional personalized text, like first and last names or team numbers.
Help! No clue about the font, or sizing, or placement of my logo...?
No problem! We rely on years of experience to apply that font, or logo with expertise. Our team is here to collaborate with your on every step of your custom order.
Can I get a 101 on your decorating process options?
Yes, here you go!
Embroidery - Great for branded apparel, bags and headwear.
Embroidery is precise, professional, and long-lasting, making it an attractive decoration method. Our in-house embroidery department features over 100 heads of embroidery equipment to deliver high-quality embellishment with the fastest turnaround times in the industry.
Screen Printing - Excellent for t-shirts, specific fabrics and materials that can't be embroidered.
Our screen print production is environmentally friendly, featuring the industry's only industrial-grade all-electric press for a longer lasting piece. Corporate Gear applies a no water, no chemicals system to eliminate water waste, and chemical waste in the screen printing process.
Embroidery - great for branded apparel, bags and headwear.
Embroidery is precise, professional, and long-lasting, making it an attractive decoration method. With the shortest turnaround times in the industry, our in-house embroidery department uses over 100 heads of embroidery equipment to deliver embellishment of the highest caliber.
Can I order multiple logos?
Yes! A second logo can be added to your items. Just select "Add Second Logo." You’ll see a second logo charge of $6 per unit added to your shopping cart. A $75 setup charge will be applied to your order after submitted. If it’s a repeat logo and the same decoration method this setup charge would be waived. All items on your order must have the same logos applied in the same locations.
Can I just order it without a logo?
Yes! Simply order the minimum order quantity (MOQ) and check-out. In some cases, brand requirements will not allow for the sale of blank items. Our team of account specialists will contact you if this is the case.
Pricing, Minimums and Payment Types
Can I get a price quote on specific branded marketing products before ordering?
You’ll always see the total price including estimated shipping in your cart. If your custom order feels too complex, just contact us to schedule a free consultation.
Will I be charged for my custom Peter Millar order as soon as I place it?
After placing your order for custom Peter Millar, your credit card is authorized and you may see a hold on these funds in your account. Your card will be charged within 7 days of placing your order, your payment can be refunded any time prior to proof approval.
What type of payments do you accept?
Debit and Credit Cards
Purchase Order
Automatic Clearing House (ACH) and Electronic Funds Transfer (EFT)
Check
All Payment Types: Additional Information
Can certain charges be waived?
Yes, become a Key Account! Key Account Members benefit with savings and more personalized service.
Key Accounts work with our account specialists to promote their corporate image and leverage their brand influence. Contact us to schedule a free consultation to learn more.
What is the Minimum Order Quantity (MOQ):
In order to provide all the services that we do, our business requires a minimum order quantity (MOQ) that can change by style and seasonality. All custom orders have a specific MOQ listed on its product page.
What can I do if I need less than the minimum order quantity?
We know it can be frustrating when you only need a certain number of pieces. You can pair an order with companion pieces to meet the MOQ. Contact us with additional questions.
Does the minimum order quantity (MOQ) change based upon the product category?
Yes, the minimum order quantity changes based specifically on the piece you have chosen. The MOQ for customized business items from the same brand can vary by item.
How do I find the minimum order quantity (MOQ)?
On the product detail page listed under pricing.
Can I order companion pieces to meet the minimum order quantity (MOQ) for my company logo merchandise?
Yes! For any apparel with a companion piece, you can combine companion pieces to meet the MOQ.
Follow these steps in order to reach the MOQ requirements using companion styles:
Enter the MOQ that is required on the item detail page customization window.
In the notes section, add the quantity of men’s and women’s products per size and color.
Click ‘ADD TO CART’ and follow the steps to complete your online order. An account specialist will confirm your order quantities, colors, and sizes and share an updated order confirmation with you.
Can’t Find a Product (Tracking Inventory)
Can I track available inventory online?
Absolutely! Available Inventory is listed and linked above the Available Sizes section on the product detail pages.
Call (888) 293-5648 if you can't find inventory availability for your items.
How can I tell what specific brand merch is in stock and available?
Unless an item is listed as out of stock online, it's available for you to order. Again, you can always check first, by clicking “Check Available Inventory” next to any item.
Do you have this item!?
Looking for items not on this site?
ParsonsKellogg is our parent company and offers thousands of products from thousands of brands - including both premium apparel as well as day-to-day promotional items like drinkware, pens, tech items, and more.
If you’re looking for something that’s not found on our site, please email our team and we’ll refer you to available items!
Making Changes to My Order
Can I cancel or change my custom branded products order?
Yes! You may cancel or change your custom Peter Millar order entirely at any time before we submit the item for production!
However, we cannot accept any cancellations or changes for any custom orders once your proof is approved.
What happens if my custom order is lost or damaged during shipping?
Once you receive your order, please check it for accuracy and quality as soon as possible. If there are any issues with your custom order, please contact us within 10 days of receipt.
Can I return an order?
Sorry! Unfortunately, we do not accept returns on items that have been decorated, except in cases of damaged or incorrect products.
Can I return my sample?
Yes! Approved sample orders can be returned within 60 days of receipt. All samples must have original tags attached and be in re-sellable condition.